Hello, I'm Prateek Awasthi

Senior Engineer/ Application Developer

A dedicated and results-driven professional with 11 years of experience in Contact Center Industry. Passionate about developing and learning new technologies and committed to delivering high-quality solutions. Looking to leverage my skills and experience to contribute to innovative projects and drive organizational success.

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Professional Experience

2025 - Present

Senior Application Developer

IBM India Pvt Ltd | Noida

Working on International banking Project to upgrade Contact Center solutions
Implemented innovative solutions that improved efficiency
Managing Genesys environment for technical releases
Leading critical production deployments
Handling Change management
Upgraded multiple components in prod
Working on multiple types of Ad-hoc requests
Mentored junior team members and conducted technical training sessions
Collaborated with stakeholders to define project requirements and deliverables

2022 - 2025

Senior PS Consultant

Miratech India Pvt Ltd | Noida

Worked closely with product managers to translate requirements into technical solutions
Worked on Genesys Cloud Architect Flows
Genesys Cloud objects creation and management (i.e., DID/Extensions, etc.)
Hands-on experience in Genesys GRAT tool, Routing Rule design, development, and deployment
Using Avaya Tool to fetch existing flow details and build them into Genesys
Leading calls with business like UAT, go live, requirement gathering etc
Genesys Framework component installation, configuration and troubleshooting
Genesys Voice Platform (GVP) installation and configuration
Planning, development, testing, and deployment of Genesys CR
Creation of Pulse views and modifications as per business requirements

2019 - 2022

Technical Lead

Cognizant Technology Solutions | Bangalore

Assisted in the development of web applications using modern frameworks
Debugged and resolved technical issues in production environments
Contributed to team projects and learned industry best practices
Participated in agile development processes and daily stand-ups
GRAT Rule development
Genesys Framework component installation, configuration and troubleshooting
Planning, development, testing and deployment of the Genesys CR
Providing on-call and remote support to clients
Genesys Call-back Configuration
Voice mail Routing Configurations
GAX Plugins management, installation and Configurations
Technical requireter L1 and L2

2015 - 2018

Ascociate Consultant

Moksa Technologies | Noida

Worked on Genesys implementations and contact center solutions
Developed and maintained IVR call flows and routing strategies
Collaborated with cross-functional teams to deliver client requirements
Participated in system installations and configurations
Provided technical support and troubleshooting for production issues
Gained hands-on experience with Genesys Framework components
Assisted in testing and deployment of contact center applications
Contributed to documentation and knowledge sharing initiatives

Education

2010 - 2014

Bachelor of Engineering in EC&E

RGTU | Bhopal, MP

Graduated with honors. Relevant coursework:Database Systems, Software Engineering, C & C++ Development, Computer Networks. CGPA: 8.30/10.0

Skills & Expertise

Technical Skills

C&C++

Python

MSSQL Databases

Tools & Platforms

Git / GitHub

Jenkins

Genesys Cloud Services

Genesys Pure Engage Platform

CI/CD Pipelines

Soft Skills

Team Lead Team Player Problem Solving Communication Agile Methodologies Critical Thinking Time Management

Featured Projects

Health Care

A comprehensive Genesys Contact Center project where I used to deliver IVR call flow development,Self Service IVR and routing design and managing the complete Genesys applications.

Genesys Pure Engage Framework MSSQL Agile Methodologies Genesys IVR and Routing

International Banking

Development, Support & maintenance of Genesys Contact Center platform for Banking IVR production deployment and management

Genesys Framework MSSQL Windows/Linux wireshark

International bank

Migration and upgrade the existing Genesys platform apps to new releases Solution monitoring, technical troubleshooting, Production incidents leading production deployment and Chnage management Co-ordination with Genesys vendor for Technical Supports

Genesys Cloud Genesys Engage Service Now wireshark

Certifications & Achievements

IBM Generative & Agentic AI Foundation

IBM

Issued: April 2026 | Valid until: April 2027

Telecommunications Industry Jumpstart

IBM

Issued: January 2026

SAP Enterprise Service Management - Record of Achievement

SAP

Issued: April 2026

Get In Touch

Let's Connect

I'm always interested in hearing about new opportunities, collaborations, or just having a chat about technology and innovation. Feel free to reach out!

awasthiprateek1@gmail.com

+91-8585981876

Noida, Uttar Pradesh, India